Resolved after 2 hours 12 minutes, affecting Seeing balances and activity and Contacting us, on October 1, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 01, 2025, 08:08 AM UTC
We have a problem with one of our systems at the moment. This means that some saver accounts aren't loading properly right now. If this happens to you, please pull to refresh the app and wait a few seconds. If this doesn't work, please search for 'refresh your data' on 'Support' and follow the instructions in the FAQ. We know you count on your bank for the important things in life. We're working as fast as we can to fix the problem and will update you as soon as we know more.
- investigating Oct 01, 2025, 10:14 AM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2025, 10:19 AM UTC
We are continuing to investigate this issue.
- resolved Oct 01, 2025, 10:21 AM UTC
This incident has been resolved.
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