Chargebee incident

Degraded Performance: Outbound Email Notifications

Resolved after 38 minutes, affecting Sendgrid, on May 29, 2026.

resolved May 29, 2026, 12:18 PM UTC

We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.

Started
May 29, 2026, 11:40 AM UTC
Resolved
May 29, 2026, 12:18 PM UTC
Duration
38m
Detected by Pingoru
May 29, 2026, 11:40 AM UTC

Affected components

Sendgrid

Update timeline

  1. identified May 29, 2026, 11:40 AM UTC

    We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational. We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.

  2. resolved May 29, 2026, 12:18 PM UTC

    We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.

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