Resolved after 1 hour 3 minutes, affecting Admin Console (US) and Admin Console (EU) and 1 more, on September 3, 2026.
The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
Affected components
Update timeline
- investigating Sep 03, 2026, 05:36 PM UTC
We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.
- monitoring Sep 03, 2026, 06:10 PM UTC
The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.
- resolved Sep 03, 2026, 06:40 PM UTC
This incident has been resolved.
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