CEX.IO incident

CEX.IO Ecosystem maintenance

Resolved after 7 hours 47 minutes, affecting Registrations and Help Center and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 06:01 PM UTC

Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."

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Started: Nov 18, 2025, 11:44 AM UTC
Resolved: Nov 18, 2025, 07:32 PM UTC
Duration: 7h 47m
Detected by Pingoru: Nov 18, 2025, 11:44 AM UTC

Affected components

RegistrationsHelp CenterLoginWebsite availabilityEmail DeliveryCustomer SupportSpot and Margin TradingInstant Buy/SellVerificationAffiliate program

Update timeline

identified Nov 18, 2025, 11:44 AM UTC

The issue has been identified and a fix is being implemented.
identified Nov 18, 2025, 11:49 AM UTC

We are observing an issue on Cloudflare’s side
identified Nov 18, 2025, 01:16 PM UTC

Cloudflare Global Network is experiencing issues. We are monitoring their status and expect service to return to normal as soon as their network is fully restored.
monitoring Nov 18, 2025, 03:28 PM UTC

Cloudflare has implemented a fix for the network issues. The primary incident is believed to be resolved. We are now actively monitoring our services closely to confirm full stability. Users may experience brief disruptions as the global network fully returns to normal.
monitoring Nov 18, 2025, 06:01 PM UTC

Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."
resolved Nov 18, 2025, 07:32 PM UTC

This incident has been resolved.

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