Caseware Cloud incident
SmartSync Cloud Service, Partial Outage for Canada users
Resolved after 1 hour 23 minutes, affecting SmartSync Cloud Service, on July 14, 2026.
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Jul 14, 2026, 07:50 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jul 14, 2026, 08:55 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 14, 2026, 09:14 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Your product runs on more than Caseware Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services