Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance for United States users
Resolved after 1 hour, affecting Cloud-based Engagement Solutions, on October 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 15, 2026, 05:46 PM UTC
We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
- investigating Oct 15, 2026, 05:50 PM UTC
We are continuing to investigate this issue.
- identified Oct 15, 2026, 06:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 06:47 PM UTC
This incident has been resolved.
Your product runs on more than Caseware Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services