Caseware Cloud incident
Caseware Cloud Service, Major Outage for Canada users
Resolved after 34 minutes, affecting Caseware Cloud Service and Cloud-based Engagement Solutions, on October 23, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 23, 2026, 02:48 PM UTC
We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Oct 23, 2026, 02:49 PM UTC
We are continuing to investigate this issue.
- identified Oct 23, 2026, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 23, 2026, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 03:23 PM UTC
This incident has been resolved.
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