Caseware Cloud incident
SmartSync Cloud Service, Degraded Performance for Canada users
Resolved after 1 hour 12 minutes, affecting SmartSync Cloud Service, on June 17, 2026.
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Jun 17, 2026, 08:47 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jun 17, 2026, 09:04 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jun 17, 2026, 09:13 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Your product runs on more than Caseware Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services