Caseware Cloud incident
Template authoring flow, Degraded Performance for Asia, Canada and Europe users
Resolved after 2 days 16 hours, affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions and 1 more, on June 6, 2026.
The template authoring flow issue monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Jun 08, 2026, 03:23 PM UTC
We are currently experiencing issues affecting the template authoring flow. Users may encounter errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational. Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible. We will continue to provide updates as new information becomes available.
- identified Jun 08, 2026, 03:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 08, 2026, 05:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 08, 2026, 06:17 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 08, 2026, 07:54 PM UTC
We have successfully deployed a fix for the Europe region and are currently monitoring the situation. We continue to work on implementing a fix for the remaining regions. We will provide further updates as more information becomes available. Thank you for your patience.
- monitoring Jun 08, 2026, 08:05 PM UTC
We have successfully deployed a fix for all the regions and we are currently monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.
- identified Jun 08, 2026, 10:12 PM UTC
We have identified indications of instability in the Template authoring flow. Users may encounter intermittent errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.
- monitoring Jun 08, 2026, 11:16 PM UTC
We have successfully deployed another fix for all the regions and we are currently monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.
- resolved Jun 08, 2026, 11:38 PM UTC
The template authoring flow issue monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
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