Caseware Cloud incident
SmartSync Cloud Service, Degraded Performance for Europe users
Resolved after 2 hours 20 minutes, affecting SmartSync Cloud Service, on June 3, 2026.
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Jun 03, 2026, 09:06 AM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jun 03, 2026, 09:32 AM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
- monitoring Jun 03, 2026, 11:00 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jun 03, 2026, 11:05 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
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