Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance for Europe, United States users
Resolved after 2 hours 36 minutes, affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions, on May 29, 2026.
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Affected components
Update timeline
- investigating May 29, 2026, 05:28 PM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating May 29, 2026, 05:44 PM UTC
This issue only impacts scenarios involving firm authoring. Our teams are working to execute the corrective actions. An update will be provided within 30 minutes.
- identified May 29, 2026, 06:15 PM UTC
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
- monitoring May 29, 2026, 06:51 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved May 29, 2026, 08:04 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
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