Caseware Cloud incident
Agent Platform Service (AiDA), Degraded Performance for United States users
Minor Vendor's status page →
Resolved after 1 hour 33 minutes, affecting Data Analytics Platform, on May 28, 2026.
A fix has been implemented, and we are monitoring the results.
Affected components
Data Analytics Platform
Update timeline
- investigating May 28, 2026, 01:20 AM UTC
We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating May 28, 2026, 02:27 AM UTC
We are continuing to investigate this issue.
- monitoring May 28, 2026, 02:48 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 28, 2026, 02:53 AM UTC
This incident has been resolved.
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