Caseware Cloud incident

Caseware Cloud-based Engagement Solutions Firm Authoring (including Enterprise) is experiencing Degraded Performance for United States.

Resolved after 1 day 4 hours, affecting Cloud-based Engagement Solutions, on October 20, 2025.

monitoring Oct 20, 2025, 10:45 PM UTC

Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

Started: Oct 20, 2025, 05:00 PM UTC
Resolved: Oct 21, 2025, 09:30 PM UTC
Duration: 1d 4h
Detected by Pingoru: Oct 20, 2025, 05:00 PM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

investigating Oct 20, 2025, 08:05 PM UTC

Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.
investigating Oct 20, 2025, 09:16 PM UTC

Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.
investigating Oct 20, 2025, 09:17 PM UTC

Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.
monitoring Oct 20, 2025, 09:46 PM UTC

Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
monitoring Oct 20, 2025, 09:48 PM UTC

Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
monitoring Oct 20, 2025, 10:45 PM UTC

Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
resolved Oct 21, 2025, 01:10 AM UTC

This incident has been resolved.

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