Caseware Cloud incident
Caseware Cloud Service, Partial Outage for Canada, Europe, Asia Pacific users : issue with logging in via Single Sign-On (SSO)
Resolved after 59 minutes, affecting Caseware Cloud Service and Caseware Cloud Service and 1 more, on December 4, 2025.
Logging in via Single Sign-On (SSO)s have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will provide updates as necessary. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Dec 04, 2025, 02:49 PM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the CA, EU, AP regions. We have received reports from users having issues logging in via Single Sign-On (SSO). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Dec 04, 2025, 03:20 PM UTC
Logging in via Single Sign-On (SSO)s have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will provide updates as necessary. We apologize for any inconvenience.
- resolved Dec 04, 2025, 03:53 PM UTC
This incident has been resolved.
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