Caseware Cloud incident
Sherlock, Degraded Performance for Canada users
Resolved after 1 hour 38 minutes, affecting Sherlock, on February 25, 2026.
Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Affected components
Update timeline
- investigating Feb 25, 2026, 03:37 PM UTC
We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Feb 25, 2026, 03:50 PM UTC
The source of the Sherlock Degraded Performance has been identified and we have found a potential solution.
- monitoring Feb 25, 2026, 04:14 PM UTC
Sherlock has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Feb 25, 2026, 05:16 PM UTC
Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
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