Caseware Cloud incident
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Resolved after 8 days 1 hour, affecting SmartSync Cloud Service and SmartSync Cloud Service, on September 11, 2026.
The scheduled maintenance has been completed.
Affected components
Update timeline
- scheduled Sep 11, 2026, 06:00 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
- scheduled Sep 19, 2026, 06:00 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Sep 19, 2026, 07:01 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Sep 19, 2026, 07:31 AM UTC
The scheduled maintenance has been completed.
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