CaptivateIQ incident
CaptivateIQ might be unavailable due to 3rd party provider outage
Resolved after 3 hours 32 minutes, affecting Workbooks & Commission Plans and Data & Connections and 1 more, on November 18, 2025.
Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:47 AM UTC
We are currently investigating this issue.
- investigating Nov 18, 2025, 12:10 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 12:43 PM UTC
CaptivateIQ is experiencing intermittent availability issues due to a widespread outage at our edge provider, Cloudflare. We are monitoring Cloudflare’s recovery progress and our Engineering team is working on mitigation options.
- identified Nov 18, 2025, 01:19 PM UTC
Our edge provider, Cloudflare, has identified the issue affecting availability in our US environments and is actively rolling out a fix. We expect conditions to improve as their recovery progresses, though some elevated error rates may persist during stabilization. We are closely monitoring the situation and will provide further updates as recovery continues. Our Engineering team is also advancing mitigation efforts in parallel to ensure service stability.
- monitoring Nov 18, 2025, 01:28 PM UTC
Cloudflare has reported their issue as fixed, and we are now monitoring their recovery to ensure stability.
- resolved Nov 18, 2025, 03:20 PM UTC
This incident has been resolved.
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