Resolved after 58 minutes, affecting Workbooks & Commission Plans and Data & Connections and 1 more, on September 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Workbooks & Commission PlansData & ConnectionsCaptivateIQ PlanningPayoutsPayee User InterfaceReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies Management
Update timeline
- investigating Sep 18, 2026, 04:48 PM UTC
CaptivateIQ is currently experiencing degraded service for all background processes. Restoration work is in progress and expected to take 45 minutes.
- monitoring Sep 18, 2026, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 05:46 PM UTC
This incident has been resolved.
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