Resolved after 9 hours 11 minutes, affecting Incoming Text Messages and Twilio Outgoing SMS and 1 more, on October 20, 2025.
We are seeing full recovery. We are still processing call recordings and transcriptions.
Affected components
Update timeline
- monitoring Oct 20, 2025, 02:20 PM UTC
Upstream vendors continue to have issues affecting CTM services. We will continue to monitor and post updates.
- monitoring Oct 20, 2025, 02:53 PM UTC
Our upstream vendors continue to try and recover from the previous outages. There are significant API and network issues that continue to affect CTM services.
- monitoring Oct 20, 2025, 04:26 PM UTC
Our upstream vendors are providing updates as they work to resolve network issues affecting CTM services.
- monitoring Oct 20, 2025, 05:10 PM UTC
We are still monitoring the progress of our upstream vendors.
- monitoring Oct 20, 2025, 05:52 PM UTC
CTM services are still affected by our upstream vendors. We are monitoring their progress and we will continue to post updates.
- monitoring Oct 20, 2025, 07:00 PM UTC
Our upstream vendors continue to make progress. However, some services are still partially degraded.
- monitoring Oct 20, 2025, 07:12 PM UTC
We are continuing to see recovery. Call recordings and transcriptions will be delayed for some time. We will continue to post updates.
- monitoring Oct 20, 2025, 08:38 PM UTC
We are seeing full recovery. We are still processing call recordings and transcriptions.
- resolved Oct 20, 2025, 11:31 PM UTC
This incident has been resolved.
Your product runs on more than CallTrackingMetrics
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services