CallTrackingMetrics incident

Issues with upstream service provider impacting softphone functionality

Resolved after 1 hour 23 minutes, affecting CTM service, on September 1, 2026.

resolved Sep 01, 2026, 06:11 PM UTC

The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal. Impacted: Softphone & Agents (US)

Started: Sep 01, 2026, 04:48 PM UTC
Resolved: Sep 01, 2026, 06:11 PM UTC
Duration: 1h 23m
Detected by Pingoru: Sep 01, 2026, 04:48 PM UTC

Affected components

CTM service

Update timeline

resolved Sep 01, 2026, 06:11 PM UTC

The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal. Impacted: Softphone & Agents (US)

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