CallTrackingMetrics incident

The Softphone Might Not Load

Resolved after 44 minutes, affecting CTM service, on August 27, 2026.

resolved Aug 27, 2026, 09:20 PM UTC

We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out. Impacted: Core Application (US), Softphone & Agents (US)

Started
Aug 27, 2026, 08:35 PM UTC
Resolved
Aug 27, 2026, 09:20 PM UTC
Duration
44m
Detected by Pingoru
Aug 27, 2026, 08:35 PM UTC

Affected components

CTM service

Update timeline

  1. resolved Aug 27, 2026, 09:20 PM UTC

    We mitigated an issue triggered by a recent Google Chrome update that affected users as the update was rolled out. Impacted: Core Application (US), Softphone & Agents (US)

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