CallTrackingMetrics incident

Call Recording and Transcripts Impacted by Upstream Provider Issue

Resolved after 2 hours 50 minutes, affecting CTM service, on April 23, 2026.

resolved Apr 23, 2026, 08:51 PM UTC

Recovery is complete and all backlogs have been cleared. Impacted: Recording & Playback (US), Transcription & AI (US)

Started: Apr 23, 2026, 06:01 PM UTC
Resolved: Apr 23, 2026, 08:51 PM UTC
Duration: 2h 50m
Detected by Pingoru: Apr 23, 2026, 06:01 PM UTC

Affected components

CTM service

Update timeline

resolved Apr 23, 2026, 08:51 PM UTC

Recovery is complete and all backlogs have been cleared. Impacted: Recording & Playback (US), Transcription & AI (US)

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