Resolved after 15 hours 45 minutes, affecting Servers Availability and Callhippo Website and 1 more, on November 18, 2025.
Callhippo services are currently operating normally. We are no longer observing elevated errors or latency across the network. This incident has been resolved.
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Affected components
Update timeline
- investigating Nov 18, 2025, 11:54 AM UTC
Callhippo is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
- identified Nov 18, 2025, 12:07 PM UTC
We are currently experiencing an issue due to a Cloudflare outage affecting CallHippo services. Our team is closely monitoring the situation and working on a resolution. Some users may experience service disruptions. We appreciate your patience and will provide updates as soon as possible.
- identified Nov 18, 2025, 01:00 PM UTC
We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
- monitoring Nov 18, 2025, 02:43 PM UTC
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 19, 2025, 03:40 AM UTC
Callhippo services are currently operating normally. We are no longer observing elevated errors or latency across the network. This incident has been resolved.
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