Resolved after 1 hour 43 minutes, affecting myCadmium, on February 28, 2025.
An abnormal amount of traffic to some pages caused one of the myCadmium servers to be unresponsive. As a result, some users were not able to access [www.mycadmium.com](http://www.mycadmium.com/) during the hours of 8:31 AM - 8:53 AM ET and 12:00 PM - 1:00 PM ET on February 28, 2025.
Affected components
Update timeline
- investigating Feb 28, 2025, 02:02 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the root cause.
- investigating Feb 28, 2025, 02:31 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- identified Feb 28, 2025, 02:32 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Feb 28, 2025, 02:36 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system. If you are still experiencing issues, please notify your project manager.
- resolved Feb 28, 2025, 03:46 PM UTC
The issue has been resolved. We will share root cause analysis as soon as possible.
- postmortem Mar 11, 2025, 03:33 PM UTC
An abnormal amount of traffic to some pages caused one of the myCadmium servers to be unresponsive. As a result, some users were not able to access [www.mycadmium.com](http://www.mycadmium.com/) during the hours of 8:31 AM - 8:53 AM ET and 12:00 PM - 1:00 PM ET on February 28, 2025.
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