Degraded Performance on Elevate

Update timeline

1. investigating Sep 24, 2025, 02:34 PM UTC

   We are actively investigating reports of degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.

2. investigating Sep 24, 2025, 03:50 PM UTC

   We are continuing to investigate degraded performance on Elevate sites. The team is working diligently to identify the root cause and provide a fix to this issue. Thank you for your patience.

3. identified Sep 24, 2025, 04:33 PM UTC

   Our team has identified the root cause of the degraded performance and is working diligently to provide a fix to this issue. Thank you for your patience.

4. monitoring Sep 24, 2025, 04:51 PM UTC

   A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.

5. resolved Sep 25, 2025, 07:42 PM UTC

   The issue has been resolved. We will share root cause analysis as soon as possible.

6. postmortem Sep 29, 2025, 04:09 PM UTC

   On September 24, Elevate services experienced performance degradation due to a third-party provider’s inability to handle increased traffic on a specific site, which subsequently impacted our platform. Service performance returned to normal after a system restart. To prevent similar issues, we have opened a ticket with our engineering team to implement safeguards, strengthen monitoring, and improve resiliency going forward.