Botpress incident
Degraded Viber agent responses due to upstream infrastructure errors
Resolved after 1 hour 23 minutes, affecting Viber, on October 29, 2026.
The upstream infrastructure provider deployed a fix and resolved the issue.
Affected components
Update timeline
- identified Oct 29, 2026, 03:14 PM UTC
Since 14:00 UTC, the Viber agent builder, agent preview, and new agent setup may not respond or may time out. Deployed agents keep replying, though a small share of messages may be slower or fail. We've traced this to an issue with an upstream infrastructure provider and are working with them on a fix.
- identified Oct 29, 2026, 04:11 PM UTC
We continue to work with our upstream infrastructure provider to fix this issue. We apologize for any disruption.
- resolved Oct 29, 2026, 04:38 PM UTC
The upstream infrastructure provider deployed a fix and resolved the issue.
- resolved Oct 29, 2026, 04:38 PM UTC
The upstream infrastructure provider deployed a fix and resolved the issue.
Your product runs on more than Botpress
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services