Blip Outage History

Blip is up right now

Pingoru has recorded 53 incidents for Blip: 34 in the last 12 months and 9 in the last 90 days.

Source: status.blip.ai

53incidents recorded
34last 12 months
9last 90 days
19 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Blip in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026326 of 720 (4%)
May 202631 of 744 (0%)
June 2026411 of 720 (2%)
July 20261171 of 744 (23%)
August 20265177 of 744 (24%)
September 202634 of 720 (1%)
October 202614 of 590 (1%)

Incidents, newest first

Minor December 5, 2025 Instability on the Blip portal due to a provider outage. 1h 36m WhatsApp, Bot Builder, CRM, Desk and 16 more

Started Dec 05, 2025, 09:24 AM UTC· resolved Dec 05, 2025, 11:01 AM UTC

  1. investigating Dec 05, 2025, 09:24 AM UTC

    We have identified an instability in the Blip portal due to a service provider failure.

  2. monitoring Dec 05, 2025, 09:47 AM UTC

    Back to normal! We are monitoring the situation. We will provide updates soon.

  3. resolved Dec 05, 2025, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2025 Problema na busca pelo histórico de contatos 2h 40m Desk

Started Dec 04, 2025, 11:30 AM UTC· resolved Dec 04, 2025, 02:10 PM UTC

  1. investigating Dec 10, 2025, 02:41 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 10, 2025, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025 Problema na busca por contatos 6h 15m CRM, Desk, Portal

Started Nov 24, 2025, 01:11 PM UTC· resolved Nov 24, 2025, 07:27 PM UTC

  1. investigating Nov 24, 2025, 01:12 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 24, 2025, 02:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 24, 2025, 02:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 24, 2025, 07:27 PM UTC

    O cenário foi normalizado e uma solução para mitigar problemas futuros está sendo desenvolvida.

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Minor November 6, 2025 Duplicate messages being delivered on Whatsapp 4h 27m Desk

Started Nov 06, 2025, 11:00 AM UTC· resolved Nov 06, 2025, 03:27 PM UTC

  1. investigating Nov 06, 2025, 12:46 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 06, 2025, 01:42 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 06, 2025, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2025, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 29, 2025 Portal and Desk Outage 7h 46m Desk, Portal

Started Oct 29, 2025, 04:18 PM UTC· resolved Oct 30, 2025, 12:05 AM UTC

  1. investigating Oct 29, 2025, 04:18 PM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 04:26 PM UTC

    Global problem with Azure Cloud

  3. identified Oct 29, 2025, 04:32 PM UTC

    Global problem with Azure Cloud affecting Blip Portal and Blip Desk

  4. monitoring Oct 29, 2025, 09:24 PM UTC

    We are monitoring our provider's performance in restoring the services. During this period, access may work intermittently. We will continue monitoring until complete normalization.

  5. monitoring Oct 29, 2025, 11:14 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 30, 2025, 12:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 30, 2025 Conversational Flow [Low Performace] 1h 56m Bot Builder, Bot Router

Started Aug 30, 2025, 09:30 PM UTC· resolved Aug 30, 2025, 11:26 PM UTC

  1. investigating Aug 30, 2025, 10:32 PM UTC

    We're currently experiencing poor performance in conversational flow. Impact: Offline Bots

  2. investigating Aug 30, 2025, 10:32 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 30, 2025, 10:54 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Aug 30, 2025, 11:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 22, 2025 Blip Desk & Growth [Low performance] 4h 25m Desk, BlipChat

Started Aug 22, 2025, 11:30 AM UTC· resolved Aug 22, 2025, 03:55 PM UTC

  1. investigating Aug 22, 2025, 02:01 PM UTC

    We are currently experiencing low performance on Blip Desk and Growth. Impact: Inability to forward active messages Update: Our support team is actively working on it.

  2. investigating Aug 22, 2025, 02:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 22, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Blip Desk [Degradation] 6h 21m CRM, Desk

Started Aug 11, 2025, 12:05 PM UTC· resolved Aug 11, 2025, 06:27 PM UTC

  1. investigating Aug 11, 2025, 12:42 PM UTC

    We are currently experiencing low performance on Blip Desk. Impact: Failures in active message delivery. Update: Our support team is actively working on it.

  2. investigating Aug 11, 2025, 04:22 PM UTC

    Dear Customers, We are continuing to investigate the matter and will provide updates shortly regarding the current situation.

  3. investigating Aug 11, 2025, 05:37 PM UTC

    Dear Customers, The issue currently persists on a small scale; however, the Blip Desk environment remains stable. Our team continues to investigate, and we will share further updates shortly.

  4. monitoring Aug 11, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 11, 2025, 06:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2025 Desk & BlipChat [Degradation] 2h 8m Desk

Started Jul 30, 2025, 02:30 PM UTC· resolved Jul 30, 2025, 04:38 PM UTC

  1. investigating Jul 30, 2025, 03:08 PM UTC

    We are currently experiencing degradatin on BlipChat and Desk. Impact: Degradation in BlipChat and Desk. Update: Our support team is actively working on it.

  2. identified Jul 30, 2025, 03:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 30, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 30, 2025, 04:11 PM UTC

    We are currently experiencing degradation in BlipChat and Desk. Impact: Users may experience degraded performance in BlipChat and Desk. Update: Our support team has acted to stabilize the environment, and we are now monitoring the situation.

  5. resolved Jul 30, 2025, 04:38 PM UTC

    Incident Resolved ? BlipChat and Desk Impact: Users may have experienced degraded performance in BlipChat and Desk. Final Update: The issue has been fully resolved. Our team has stabilized the environment, and BlipChat and Desk are operating normally. We will continue to monitor to ensure continued stability.

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Minor July 30, 2025 Blip Portal [Low performance] 1h 19m Portal

Started Jul 30, 2025, 12:10 PM UTC· resolved Jul 30, 2025, 01:29 PM UTC

  1. investigating Jul 30, 2025, 12:33 PM UTC

    We are currently experiencing low performance on Blip Portal. Impact: Slowness when using Blip Portal. Update: Our support team is actively working on it.

  2. identified Jul 30, 2025, 01:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 30, 2025, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 9, 2025 Blip Desk [Fail while sending messages] 2h 15m Desk

Started Jun 09, 2025, 12:15 PM UTC· resolved Jun 09, 2025, 02:30 PM UTC

  1. investigating Jun 09, 2025, 01:01 PM UTC

    Blip Desk is not responding. Impact: Blip Desk may fail while sending messages. Update: Our support team is actively working on it.

  2. investigating Jun 09, 2025, 01:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 09, 2025, 01:55 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 09, 2025, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 09, 2025, 01:55 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 09, 2025, 02:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025 Chatbot Builder [Low performance] 2h 29m Bot Builder, Bot Builder

Started May 06, 2025, 11:00 AM UTC· resolved May 06, 2025, 01:30 PM UTC

  1. investigating May 06, 2025, 01:15 PM UTC

    We are currently experiencing low performance on Builder. Impact: Slowness when using Builder. Update: Our support team is actively working on it.

  2. identified May 06, 2025, 01:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 06, 2025, 01:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 17, 2025 [INFORMATIVE] -WhatsApp Business API Status 4d 6h

Started Apr 17, 2025, 12:21 AM UTC· resolved Apr 21, 2025, 06:45 AM UTC

  1. identified Apr 17, 2025, 12:21 AM UTC

    Our engineering teams have identified the root cause of the low disruptions impacting WhatsApp Android app crashes for catalogs on WHATSAPP BUSINESS CLOUD API. We are currently deploying the fix and will provide another update within 24 hours or sooner if additional information is available. Official status Partner: https://metastatus.com/ Official status Partner: https://metastatus.com/whatsapp-business-api

  2. resolved Apr 21, 2025, 06:45 AM UTC

    The service is up and running with no known issues. Official status Partner: https://metastatus.com/whatsapp-business-api

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Major March 26, 2025 Blip - [Failure to use Growth] 4h 12m Agendador

Started Mar 26, 2025, 11:25 AM UTC· resolved Mar 26, 2025, 03:37 PM UTC

  1. investigating Mar 26, 2025, 02:02 PM UTC

    We have identified an error when uploading spreadsheets via Growth. Impact: Failure to send bulk active messages via Growth. Update: Our support team is actively working on this.

  2. identified Mar 26, 2025, 02:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 26, 2025, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 25, 2025 Slowness and instability on the Blip platform. –

Started Mar 25, 2025, 02:30 PM UTC· resolved Mar 25, 2025, 02:30 PM UTC

  1. resolved Mar 25, 2025, 03:44 PM UTC

    Start Time: 25/03/2025 ~11:38 (GMT-3) End Time: 25/03/2025 ~11:47 (GMT-3) Incident Summary: Slowness and instability on the Blip platform. Impact Analysis: Slowness and instability, both in the service monitoring tools and in the Desk itself. Mitigation Measures: To reduce the high processing consumption of the Desk system, it was necessary to temporarily switch to a backup environment and optimize the database. These actions help stabilize performance and minimize impacts to users. Root Cause Analysis: In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage. This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible. If you have any questions or need additional clarification, we recommend that you contact the CSM of your account for support.

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Major March 20, 2025 Builder - [Failed to publish stream] 3h 50m Bot Builder, Bot Builder

Started Mar 20, 2025, 07:00 AM UTC· resolved Mar 20, 2025, 10:50 AM UTC

  1. investigating Mar 20, 2025, 10:44 AM UTC

    Dear Customers, We are currently experiencing an issue with Builder. Impact: The attempt to publish the flow failed. Update: Our support team is actively working on it.

  2. identified Mar 20, 2025, 10:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 20, 2025, 11:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2025 Blip Desk [Failed to save queues and pause appointments] 3h 9m

Started Mar 05, 2025, 11:45 PM UTC· resolved Mar 06, 2025, 02:55 AM UTC

  1. investigating Mar 06, 2025, 01:20 AM UTC

    Incident summary: When trying to save queues and pause appointments in the application Desk, customers are met with an error return, which makes it impossible to take action. Start time: 03/05/2025 Impact for customers: Error to save queues and pause appointments in the application Desk Next update: In one hour or when a new relevant fact is identified.

  2. identified Mar 06, 2025, 01:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 06, 2025, 02:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 02:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2025 Failed to extract data in the report manager 1h 27m Analytics

Started Feb 26, 2025, 04:35 PM UTC· resolved Feb 26, 2025, 06:03 PM UTC

  1. investigating Feb 26, 2025, 04:35 PM UTC

    Incident summary: When attempting to generate reports in report manager, customers encounter an error return, making it impossible to generate the reports. Start time: 02/25/2025 Impact for customers: Error to generate report in report manager Next update: In one hour or when a new relevant fact is identified.

  2. monitoring Feb 26, 2025, 05:22 PM UTC

    We have identified that the current scenario was occurring as a result of a change in the read access permissions of the user in the data tool from which the report is extracted. Actions to be carried out: The mentioned read user access privilege has been corrected. We are validating and monitoring the environment

  3. resolved Feb 26, 2025, 06:03 PM UTC

    Incident summary: When attempting to generate reports in report manager, customers encounter an error return, making it impossible to generate the reports. We have identified that the current scenario was occurring as a result of a change in the read access permissions of the user in the data tool from which the report is extracted. Start time: 02/25/2025 10:30 AM (GMT -3) End time: 02/26/2025 2:00 PM (GMT -3) Impact for customers: Error to generate report in report manager Actions performed: The mentioned read user access privilege has been corrected at 01:56 PM and finished at 2:00 PM. Current state: At the moment, all resources and applications are fully operational and within operability standards. Next steps: We will continue with internal investigations to determine the root cause that led to this incident and will make the details available in the postmortem right here on our status page.

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Minor February 25, 2025 Blip [Fail while sending active messages] 2h 4m Desk

Started Feb 25, 2025, 11:20 AM UTC· resolved Feb 25, 2025, 01:25 PM UTC

  1. investigating Feb 25, 2025, 01:27 PM UTC

    Dear customers, We've identified intermittent errors when sending active messages via Growth/Desk. Our support team is actively working on it.

  2. identified Feb 25, 2025, 01:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 25, 2025, 01:48 PM UTC

    This incident has been resolved.

  4. postmortem Feb 27, 2025, 05:54 PM UTC

    Start time: 02/25/2025 07:10 AM \(GMT -3\) End time: 02/25/2025 10:26 AM \(GMT -3\) Incident summary: The agents were encountering errors when trying to send messages through the Growth and the Desk application. Root cause Analysis: The root cause is related to a specific change in the Active Messages application. To address this, we rolled back the change and then implemented a correction.

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Minor February 5, 2025 Blip Speech [Degradation] 16h 50m Artificial Intelligence

Started Feb 05, 2025, 03:00 AM UTC· resolved Feb 05, 2025, 07:50 PM UTC

  1. investigating Feb 05, 2025, 04:21 AM UTC

    Dear Customer, We have identified an inconsistency in Blip Speech related to audio transcription. The responsible team is already investigating the issue and working to resolve it as quickly as possible. During this period, unexpected responses may occur when sending audio.

  2. resolved Feb 05, 2025, 07:50 PM UTC

    This incident has been resolved.

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Minor January 29, 2025 Channel WhatsApp Instability 1h 18m WhatsApp

Started Jan 29, 2025, 02:35 AM UTC· resolved Jan 29, 2025, 03:53 AM UTC

  1. investigating Jan 29, 2025, 02:35 AM UTC

    Identified instability affecting WhatsApp channel, The technical team is assessing the source of the fault.

  2. identified Jan 29, 2025, 03:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 29, 2025, 03:53 AM UTC

    Our technical team identified and fixed the error that was affecting the WhatsApp channel. We apologize for the inconvenience caused!

Read the full incident report →