Resolved after 2 hours 4 minutes, affecting Desk, on February 25, 2025.
Start time: 02/25/2025 07:10 AM \(GMT -3\) End time: 02/25/2025 10:26 AM \(GMT -3\) Incident summary: The agents were encountering errors when trying to send messages through the Growth and the Desk application. Root cause Analysis: The root cause is related to a specific change in the Active Messages application. To address this, we rolled back the change and then implemented a correction.
Affected components
Update timeline
- investigating Feb 25, 2025, 01:27 PM UTC
Dear customers, We've identified intermittent errors when sending active messages via Growth/Desk. Our support team is actively working on it.
- identified Feb 25, 2025, 01:27 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 25, 2025, 01:48 PM UTC
This incident has been resolved.
- postmortem Feb 27, 2025, 05:54 PM UTC
Start time: 02/25/2025 07:10 AM \(GMT -3\) End time: 02/25/2025 10:26 AM \(GMT -3\) Incident summary: The agents were encountering errors when trying to send messages through the Growth and the Desk application. Root cause Analysis: The root cause is related to a specific change in the Active Messages application. To address this, we rolled back the change and then implemented a correction.
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