Resolved after 1 hour 30 minutes, affecting Agendador, on September 15, 2026.
The incident has been resolved. The issue was caused by a peak in the volume of individual campaign sends, which overloaded message processing and caused slowness. Adjustments were applied to improve processing performance, reduce excessive resource consumption, and separate individual and batch campaign processing. The service is now fully normalized.
Affected components
Update timeline
- investigating Sep 15, 2026, 01:29 PM UTC
We are investigating an issue that may be causing difficulties when sending active messages, with some messages appearing as "NOT PROCESSED". Technical teams are actively analyzing the situation. The next update is expected within 30 minutes or as soon as new information becomes available.
- investigating Sep 15, 2026, 01:48 PM UTC
We are continuing to investigate an issue that may be causing difficulties when sending active messages, with some messages appearing as "NOT PROCESSED". Technical teams are performing sending tests and analyzing information to identify the cause of the processing errors. The next update is expected within 30 minutes or as soon as new information becomes available.
- identified Sep 15, 2026, 02:07 PM UTC
We are continuing to investigate an issue that may be causing difficulties when sending active messages, with some messages appearing as "NOT PROCESSED". Technical teams are performing sending tests and analyzing information to identify the cause of the processing errors. The next update is expected within 30 minutes or as soon as new information becomes available.
- resolved Sep 15, 2026, 02:37 PM UTC
The incident has been resolved. The issue was caused by a peak in the volume of individual campaign sends, which overloaded message processing and caused slowness. Adjustments were applied to improve processing performance, reduce excessive resource consumption, and separate individual and batch campaign processing. The service is now fully normalized.
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