Failed to extract data in the report manager

Update timeline

1. investigating Feb 26, 2025, 04:35 PM UTC

   Incident summary: When attempting to generate reports in report manager, customers encounter an error return, making it impossible to generate the reports. Start time: 02/25/2025 Impact for customers: Error to generate report in report manager Next update: In one hour or when a new relevant fact is identified.

2. monitoring Feb 26, 2025, 05:22 PM UTC

   We have identified that the current scenario was occurring as a result of a change in the read access permissions of the user in the data tool from which the report is extracted. Actions to be carried out: The mentioned read user access privilege has been corrected. We are validating and monitoring the environment

3. resolved Feb 26, 2025, 06:03 PM UTC

   Incident summary: When attempting to generate reports in report manager, customers encounter an error return, making it impossible to generate the reports. We have identified that the current scenario was occurring as a result of a change in the read access permissions of the user in the data tool from which the report is extracted. Start time: 02/25/2025 10:30 AM (GMT -3) End time: 02/26/2025 2:00 PM (GMT -3) Impact for customers: Error to generate report in report manager Actions performed: The mentioned read user access privilege has been corrected at 01:56 PM and finished at 2:00 PM. Current state: At the moment, all resources and applications are fully operational and within operability standards. Next steps: We will continue with internal investigations to determine the root cause that led to this incident and will make the details available in the postmortem right here on our status page.