Resolved after 3 hours 9 minutes, on March 5, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Mar 06, 2025, 01:20 AM UTC
Incident summary: When trying to save queues and pause appointments in the application Desk, customers are met with an error return, which makes it impossible to take action. Start time: 03/05/2025 Impact for customers: Error to save queues and pause appointments in the application Desk Next update: In one hour or when a new relevant fact is identified.
- identified Mar 06, 2025, 01:44 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2025, 02:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2025, 02:55 AM UTC
This incident has been resolved.
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