Bitvavo incident

Technical Difficulties Affecting the Mobile App

Resolved after 21 hours 23 minutes, affecting Mobile App, on February 4, 2026.

resolved Feb 05, 2026, 12:52 PM UTC

After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

Started
Feb 04, 2026, 03:29 PM UTC
Resolved
Feb 05, 2026, 12:52 PM UTC
Duration
21h 23m
Detected by Pingoru
Feb 04, 2026, 03:29 PM UTC

Affected components

Mobile App

Update timeline

  1. investigating Feb 04, 2026, 03:29 PM UTC

    We are currently experiencing technical difficulties, this may impact the mobile app in which an generic error screen is displayed. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.

  2. identified Feb 04, 2026, 04:49 PM UTC

    We are currently in the process of implementing the solution to address the mobile app issue that was identified earlier. Our team is working diligently to ensure that the necessary fixes are applied accurately and efficiently. We appreciate your continued patience and understanding during this time.

  3. resolved Feb 05, 2026, 12:52 PM UTC

    After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the mobile app incident. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.

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