Bitvavo incident

Technical Difficulties Affecting 2FA Activation

Resolved after 1 day 3 hours, on February 19, 2026.

resolved Feb 20, 2026, 03:39 PM UTC

Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process.

Started
Feb 19, 2026, 12:26 PM UTC
Resolved
Feb 20, 2026, 03:39 PM UTC
Duration
1d 3h
Detected by Pingoru
Feb 19, 2026, 12:26 PM UTC

Update timeline

  1. investigating Feb 19, 2026, 12:26 PM UTC

    We are currently experiencing technical difficulties, which may cause issues with 2FA activation. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.

  2. identified Feb 19, 2026, 03:53 PM UTC

    We are pleased to inform you that we have identified the root cause of the 2FA issue. We are now proceeding with the necessary steps to address and resolve the issue. We will keep you updated on our progress

  3. resolved Feb 20, 2026, 03:39 PM UTC

    Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process.

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