Bitvavo incident

Technical Difficulties Affecting Recurrent Buy

Resolved after 3 days 3 hours, affecting Assets, on March 20, 2026.

resolved Mar 23, 2026, 03:13 PM UTC

After thorough testing and monitoring to confirm everything is functioning as expected, we can now close the recurrent buy incident. If you experience any further issues or have questions, please don’t hesitate to reach out. Thank you again for your cooperation and understanding throughout this process.

Started
Mar 20, 2026, 11:30 AM UTC
Resolved
Mar 23, 2026, 03:13 PM UTC
Duration
3d 3h
Detected by Pingoru
Mar 20, 2026, 11:30 AM UTC

Affected components

Assets

Update timeline

  1. investigating Mar 20, 2026, 11:30 AM UTC

    We are currently experiencing technical difficulties, which may affect Recurrent Buy. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.

  2. identified Mar 20, 2026, 01:05 PM UTC

    We would like to inform you that the root cause of the Recurrent Buy issue has been identified. Our team is now taking the necessary steps to resolve it. We will keep you informed as we make progress.

  3. monitoring Mar 20, 2026, 02:06 PM UTC

    We’ve applied the necessary fixes and carried out thorough testing to confirm everything is working as expected. If you run into any further issues or have questions, please feel free to reach out. Thank you for your cooperation and understanding.this process.

  4. resolved Mar 23, 2026, 03:13 PM UTC

    After thorough testing and monitoring to confirm everything is functioning as expected, we can now close the recurrent buy incident. If you experience any further issues or have questions, please don’t hesitate to reach out. Thank you again for your cooperation and understanding throughout this process.

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