Bitvavo incident

Problems with One-Time-Password emails

Resolved after 28 minutes, affecting Logins, on April 20, 2026.

resolved Apr 20, 2026, 03:50 PM UTC

Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process.

Started
Apr 20, 2026, 03:21 PM UTC
Resolved
Apr 20, 2026, 03:50 PM UTC
Duration
28m
Detected by Pingoru
Apr 20, 2026, 03:21 PM UTC

Affected components

Logins

Update timeline

  1. investigating Apr 20, 2026, 03:21 PM UTC

    We are currently aware of an issue affecting the One-Time Password (OTP) emails which are not being sent out when trying to log in. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.

  2. investigating Apr 20, 2026, 03:29 PM UTC

    We are currently aware of an issue affecting the One-Time Password (OTP) emails which are not being sent out. Our team is actively working on diagnosing the situation and will provide you with an update as soon as possible. Thank you for your patience and understanding.

  3. resolved Apr 20, 2026, 03:50 PM UTC

    Our team has implemented the necessary fixes, and we have conducted thorough testing to ensure that everything is functioning as expected. If you encounter any further issues or have any questions, please don’t hesitate to reach out to us. Thank you for your cooperation and understanding throughout this process.

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