Resolved after 46 minutes, affecting Crypto Deposits or Withdrawals, on June 29, 2026.
After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto services incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.
Affected components
Update timeline
- investigating Jun 29, 2026, 03:32 PM UTC
We are investigating an issue affecting crypto services on our platform. Users may experience delays in processing crypto deposits and withdrawals. Our team is working on a fix and will update you as soon as possible. Thank you for your patience and understanding.
- identified Jun 29, 2026, 03:44 PM UTC
We have identified the cause of the issue affecting crypto services. Users may still experience delays in processing deposits and withdrawals. We are working on a solution and will keep you updated on the progress.
- identified Jun 29, 2026, 04:05 PM UTC
We are currently implementing a fix for the issue affecting the onboarding process. Users may still experience errors while we complete this process. We expect this to be resolved shortly
- monitoring Jun 29, 2026, 04:10 PM UTC
Our team has implemented the necessary fixes and confirmed that crypto services are working as expected. If you experience any further issues or have questions, please contact our support team. Thank you for your patience and understanding.
- resolved Jun 29, 2026, 04:18 PM UTC
After thorough testing and monitoring to ensure that everything is functioning as expected we can now close the crypto services incident. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. Thank you for again your cooperation and understanding throughout this process.
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