BigCommerce incident
Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations
Resolved after 5 hours 55 minutes, on August 4, 2026.
The fix for this issue has been deployed to production and PayPal vaulting is working as expected.
Update timeline
- investigating Aug 04, 2026, 03:32 PM UTC
Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.
- identified Aug 04, 2026, 03:56 PM UTC
Commerce Engineers found the root cause for both PayPal Commerce and BigCommerce Payments integrations and are working on the fix preparation.
- identified Aug 04, 2026, 06:21 PM UTC
Commerce engineers are continuing to work on a fix for this issue.
- identified Aug 04, 2026, 08:19 PM UTC
Commerce engineers have identified a fix for this issue.
- resolved Aug 04, 2026, 09:28 PM UTC
The fix for this issue has been deployed to production and PayPal vaulting is working as expected.
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