BigCommerce incident

Intermittent Availability Issue

Resolved on April 28, 2026, affecting Storefront.

resolved Apr 28, 2026, 11:44 PM UTC

Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

Started
Apr 28, 2026, 11:44 PM UTC
Resolved
Apr 28, 2026, 11:44 PM UTC
Duration
–
Detected by Pingoru
Apr 28, 2026, 11:44 PM UTC

Affected components

Storefront

Update timeline

  1. resolved Apr 28, 2026, 11:44 PM UTC

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.

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