Resolved after 11 hours 30 minutes, affecting Control Panel, on July 23, 2026.
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.
Affected components
Update timeline
- investigating Jul 23, 2026, 11:02 PM UTC
Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
- monitoring Jul 23, 2026, 11:57 PM UTC
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
- resolved Jul 24, 2026, 10:32 AM UTC
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.
Your product runs on more than BigCommerce
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services