BigCommerce incident

Paypal payment gateway reenabling itself on some checkouts

Resolved after 4 hours 30 minutes, affecting Checkout & Payment Processing, on July 16, 2026.

identified Jul 16, 2026, 05:26 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jul 16, 2026, 05:25 PM UTC
Resolved
Jul 16, 2026, 09:56 PM UTC
Duration
4h 30m
Detected by Pingoru
Jul 16, 2026, 05:25 PM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Jul 16, 2026, 05:25 PM UTC

    Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.

  2. identified Jul 16, 2026, 05:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 16, 2026, 09:56 PM UTC

    This incident has been resolved.

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