Resolved after 4 hours 35 minutes, affecting Checkout & Payment Processing, on July 9, 2026.
A fix has been implemented and we are monitoring the result.
Affected components
Update timeline
- investigating Jul 09, 2026, 10:54 PM UTC
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
- investigating Jul 09, 2026, 10:56 PM UTC
We are continuing to investigate this issue.
- identified Jul 10, 2026, 01:14 AM UTC
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
- monitoring Jul 10, 2026, 02:51 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Jul 10, 2026, 03:30 AM UTC
This incident has been resolved.
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