BigCommerce incident

Elevated error rate on Storefront for a subset of US stores

Resolved after 1 hour 8 minutes, on July 3, 2026.

resolved Jul 03, 2026, 03:17 AM UTC

Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.

Started
Jul 03, 2026, 02:00 AM UTC
Resolved
Jul 03, 2026, 03:08 AM UTC
Duration
1h 8m
Detected by Pingoru
Jul 03, 2026, 02:00 AM UTC

Update timeline

  1. resolved Jul 03, 2026, 03:17 AM UTC

    Commerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.

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