Resolved after 54 minutes, affecting API & Webhooks, on October 12, 2025.
We are continuing to investigate this issue.
Affected components
API & Webhooks
Update timeline
- investigating Oct 12, 2025, 02:46 PM UTC
Commerce engineers are investigating a delay in webhooks processing for a subset of stores.
- monitoring Oct 12, 2025, 03:34 PM UTC
Webhooks delivery rate has returned to normal. Commerce engineers are continuing to monitor.
- investigating Oct 12, 2025, 03:34 PM UTC
We are continuing to investigate this issue.
- resolved Oct 12, 2025, 03:41 PM UTC
This incident has been resolved.
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