Resolved on June 23, 2026.
Commerce Engineers have identified and resolved the issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) would remain degraded or missing in Control Panel Analytics Reports. We are monitoring the platform to ensure continued stability.
Update timeline
- resolved Jun 23, 2026, 04:05 AM UTC
Commerce Engineers have identified and resolved the issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) would remain degraded or missing in Control Panel Analytics Reports. We are monitoring the platform to ensure continued stability.
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