BigCommerce incident
Card payment issues for Bank of New Zealand provider (3DS)
Minor Vendor's status page →
Resolved after 21 minutes, affecting Checkout & Payment Processing, on June 17, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Checkout & Payment Processing
Update timeline
- investigating Jun 17, 2026, 06:25 AM UTC
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
- identified Jun 17, 2026, 06:42 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 17, 2026, 06:47 AM UTC
This issue has now been resolved.
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