BigCommerce incident
Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts
Minor Vendor's status page →
Resolved after 6 hours 6 minutes, affecting B2B Edition - API and B2B Edition - Buyers Portal, on June 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
B2B Edition - APIB2B Edition - Buyers Portal
Update timeline
- investigating Jun 10, 2026, 07:53 PM UTC
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
- identified Jun 11, 2026, 12:16 AM UTC
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
- monitoring Jun 11, 2026, 01:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 01:59 AM UTC
This incident has been resolved.
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