BigCommerce incident

Product details not rendering on some product pages

Resolved on June 2, 2026.

resolved Jun 02, 2026, 02:45 PM UTC

At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

Started
Jun 02, 2026, 01:00 PM UTC
Resolved
Jun 02, 2026, 01:00 PM UTC
Duration
–
Detected by Pingoru
Jun 02, 2026, 01:00 PM UTC

Update timeline

  1. resolved Jun 02, 2026, 02:45 PM UTC

    At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.

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