Resolved after 3 hours 9 minutes, affecting Reporting & Analytics, on April 23, 2026.
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
Affected components
Reporting & Analytics
Update timeline
- investigating Apr 23, 2026, 12:38 PM UTC
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
- identified Apr 23, 2026, 01:35 PM UTC
The issue has been identified and a fix has been implemented.
- monitoring Apr 23, 2026, 01:36 PM UTC
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
- monitoring Apr 23, 2026, 02:52 PM UTC
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
- resolved Apr 23, 2026, 03:48 PM UTC
This incident has been resolved.
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