BigCommerce incident

B2B outbound email delivery issue

Resolved after 1 hour 25 minutes, affecting B2B Edition - API and B2B Edition - Dashboard and 1 more, on May 27, 2026.

identified May 28, 2026, 12:06 AM UTC

The issue has been identified and a fix is being implemented.

Started
May 27, 2026, 11:52 PM UTC
Resolved
May 28, 2026, 01:17 AM UTC
Duration
1h 25m
Detected by Pingoru
May 27, 2026, 11:52 PM UTC

Affected components

B2B Edition - APIB2B Edition - DashboardB2B Edition - Buyers Portal

Update timeline

  1. investigating May 27, 2026, 11:52 PM UTC

    We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.

  2. identified May 28, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 28, 2026, 01:17 AM UTC

    This issue has been resolved.

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