Resolved after under a minute, affecting Reporting & Analytics, on May 22, 2026.
BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.
Affected components
Update timeline
- monitoring May 22, 2026, 02:03 PM UTC
BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.
- resolved May 22, 2026, 02:04 PM UTC
This incident has been resolved.
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